Silver

Silver is the optimal choice for growing teams. It adds a responsive Telegram channel, double the engineering hours, and a guaranteed priority-based response SLA.

Included:

• Everything included in Bronze

• Responsive Telegram support line

• 16 engineering hours per month

• Monthly system optimization recommendations

• SLA: response 2 hours (high priority) / 4 hours (medium priority)

Best for: Teams of 20–100 users actively developing their system.

You decide how to use your package hours — support, configuration, enhancements or consulting. Work beyond the package volume is billed separately at standard rates.