Platinum

Platinum is the premium level for large businesses with critical processes on Creatio. A dedicated engineering team and the fastest SLA (30 minutes for high priority) guarantee maximum support reliability during business hours.

Included:

• Everything included in Gold

• Dedicated team of 2 engineers

• 80 engineering hours per month

• Support during business hours 9:00–18:00 / 10:00–19:00 (Mon–Fri)

• Monthly Business Review (MBR)

• SLA: response 30 minutes (high priority) / 1 hour (medium priority)

Best for: 500+ users, multi-instance, complex integration architecture.

You decide how to use your package hours — support, configuration, enhancements or consulting. Work beyond the package volume is billed separately at standard rates.