Bronze

Bronze gives teams that have recently adopted Creatio reliable access to Syntech expertise. The package covers typical configuration and user-support requests in a predictable monthly format, during business hours.

Included:

• Email consultations on configuration and user scenarios

• Minor configuration changes

• 8 engineering hours per month

• Support during business hours 9:00–18:00 / 10:00–19:00 (Mon–Fri)

• SLA: response up to 8 hours (medium priority)

• Monthly report on hours used

Best for: Companies with 5–20 users, stable processes, minimal customizations.

You decide how to use your package hours — support, configuration, enhancements or consulting. Work beyond the package volume is billed separately at standard rates.